Data Protection
Data Protection Complaints Process
This process sets out how individuals, also referred to as data subjects, can raise complaints about how the Association collects, uses, stores, shares or otherwise processes personal data.
The process applies to complaints relating to:
- Alleged breaches of UK data protection law;
- Issues surrounding the handling of personal information such as accuracy, retention, security or lawful basis; and
- Responses to data subject rights requests (e.g. subject access requests).
In this process, a complaint means "any expression of dissatisfaction by a data subject about how their personal data has been processed by the Association".
How to Submit a Complaint
Individuals can submit a complaint by:
- Using the Complaints Form; or
- By submitting a complaint to the Data Protection Officer at Yoker Housing Association Limited, 2310 Dumbarton Road, Yoker, Glasgow, G14 0JS.
To submit a complaint, an individual will need to provide the following information:
- Name and contact details;
- A description of the concern;
- Any relevant dates and any supporting evidence; and
- What outcome they are seeking.
The Association may request further information in the course of reviewing a complaint.
Acknowledgement of Complaints
The Association will acknowledge receipt of a complaint as quickly as possible, but within 30 days of receiving a complaint. The acknowledgement will:
- Confirm receipt of the complaint;
- Provide a reference number for the complaint; and
- Outline the Association's next steps and expected timescales for dealing with the complaint.
External Escalation
The ICO is an independent body whose role is to uphold data protection law in the UK. The ICO provides information of their website on how to make a complaint. This can be accessed by visiting:
www.ico.org.uk/make-a-complaint/data-protection-complaints/
The Association's Data Protection Complaints Process can be accessed here.