The Association will be reviewing the following policies during 2024. As part of the review process, the Association wishes to consult with tenants and other service users.
Housing Services Policies
- Arrears Management Policy
- Complaints Policy
- Estate Management Policy
- Housing Renewal Area Policy
- Mutual Exchange Policy
- Particular Needs Policy
- Privacy Policy
- Rent Setting Policy
- Tenant Participation Strategy
- Tenants' Mobility Policy
If you wish to discuss these policies and provide any feedback or suggestions you can do so by contacting Housing Services on 0141 950 9052 or by e-mailing your comments to housing@yokerha.org.uk.
Property Services Policies
- Alterations and Improvements Policy
- Approved List of Maintenance Contractors
- Maintenance Policy
- Pest Control Policy
- Planned Maintenance Policy
- Procurement Policy
- Reactive Repairs Policy
- Rechargeable Repairs Policy
- Selection and Performance of Maintenance Contractors Policy
- Repair Standards to Unimproved Stock Policy
If you wish to discuss these policies and provide any feedback or suggestions you can do so by telephoning Property Services on 0141 950 9051 or by e-mailing your comments to maintenance@yokerha.org.uk.
Alternatively, if you wish to discuss any of these policies in person with a member of staff, please contact the Association to arrange a suitable appointment.