Equality & Diversity

The Association is committed to ensuring that every tenant and other customer has their individual needs recognised, is treated fairly and with respect, and receives fair access to housing and housing services.
 
In the provision of services and employment of staff, we will seek to ensure equality of opportunity and treatment. No person or group of persons will be treated less favourably than any other person or group of persons because of age, disability, gender reassignment, marriage and civil partnership status, pregnancy and maternity, race, religion or belief, sex or sexual orientation.
 
The Association's Equality & Diversity Policy can be viewed here.

Happy to Translate (HTT)

The Association is a member of Happy to Translate (HTT) which delivers the following benefits to the Association, staff and customers:

• Supports compliance with equality legislation by helping the Association provide equal access to information and services.
• Assist the Association to overcome language barriers and engage with hard to reach communities which can incresae our customer base.
• Give people with little or no English confidence to approach the Association knowing that their language needs will be met.
• Equip staff with skills and confidence to assist customers from different cultures and backgrounds, improving customer service.
• Provide interpretation and translation services from leading language service providers.
• The Association receives support and good practice guidance from HTT staff and an opportunity for shared learning among the HTT member network.